You can pay for your order by Visa, MasterCard, Delta/Connect, or Switch. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.
If billing and delivery addresses are not the same, we may require a utility bill for confirmation.
All prices quoted on our Web Site include VAT.
Cancellation and Returns Information
Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.
Please ensure that you thoroughly inspect your goods for any cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them. If this is done after delivery has taken place, you are required to contact us within 7 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.
If you receive goods in a damaged condition, please make a note of this on the despatch note, you will need to notify us of this by phone, email or letter in any case within 7 days from receipt of goods.
Incorrect Goods/Wrong amount of Goods
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.
If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note. You must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods
Please note: Do not fit an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.
You have the right to cancel your order at any time before goods are delivered to you for any reason.
In compliance with the distance selling regulations you have a "Cooling Off" period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.
When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.
If after unpacking your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents), please contact us at your earliest convenience.
If repairable, we will be able to carry out repairs on site or order parts and come back at your convenience to carry out the repair.
Replacement - we shall arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time).
A full refund - providing the item has been verified by the engineer as being faulty, we shall arrange for the item to be collected from your property and a full refund given. If we find that the item is not in its original packaging and has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.
Please note, any faulty items have to be seen by an authorised service engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.
We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return, repackaging or retrieval costs and administration fee if applicable.
If, in the unlikely event, you wish to make a complaint, please contact us in writing:
Customer Care Department
18 Brindley Road,
Bayton Road Industrial Estate
We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.
This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.
Delay or Failure to Perform
We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control, for example:
An act of God, explosion, flood, fire or accident, war or civil disturbance, strike, industrial action or stoppages of work, any form of government intervention, a third party act or omission, failure by you to give us a correct email or delivery address or notify us of any change of address.
If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.