On this page we have put support details where you can address any issues regarding faulty goods or delivery problems. We have put procedures in place to quickly sort any issues that may arise.

What you should do first

Faulty goods or complaint

Please send an simple E-mail to sales@granitepolish.co.uk with a short description of the problem and having the full name of the person who purchased the product in the e-mail.

We have a dedicated operative who will contact you to let you know our action.

For example.. we have sent a replacement product for the damaged one.

Non or late Deliveries (courier) orders under £35.00

If your order value is under £35.00

At all times leave at least 3 days before contacting us by e-mail

As we try our best to deliver your ordered products to you on time please do the following 3 things first.

Ask you neighbour if they took the parcel.

send e-mail to sales@granitepolish.co.uk asking for update.

Track your parcel or order below Note* Items ordered on Friday may take a day longer. Non or late Deliveries (Courier) orders over £35.00

If your order value is over £35.00 you would had have a tracking number sent to you by email. or please ring us. Tel 02476 645971