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Support
On this page we have put support details where you can address any issues regarding faulty goods or delivery problems.
We have put procedures in place to quickly sort any issues that may arise.
What you should do first
Faulty goods or complaint
Please send an simple E-mail to sales@granitepolish.co.uk with a short description of the problem and having the full name of the person who purchased the product in the e-mail.
We have a dedicated operative who will contact you to let you know our action.
For example.. we have sent a replacement product for the damaged one.
Non or late Deliveries (Royal Mail) orders under £35.00
If your order value is under £35.00
At all times leave at least 3 days before contacting us by e-mail
As we try our best to deliver your ordered products to you on time please do the following 3 things first.
- Ask you neighbour if they took the parcel.
- send e-mail to sales@granitepolish.co.uk asking for update.
- Check for postal strikes that may be on.
check here to find out www.postwatch.co.uk 
Note* Items ordered on Friday may take a day longer.
Non or late Deliveries (Courier) orders over £35.00
If your order value is over £35.00 you would had have a tracking number sent to you by email.
example of number: WA 0005906254
Find that number on email that was sent to you.
Request a resend lost tracking number here
Then click here to enter that number and see update progress of you parcel.
You can ring the courier company direct on 08456 444778 or fax 08456 444779 as long as you have your correct post code and tracking number to hand.